Frequently Asked Questions - FAQs

The following questions and answers are based on the regulations on higher education announced by the OEAD, the recommendations of the KUG and previous experience with mobility in general and Covid-19 measures in particular.

Last updated: May 2021

Questions about COVID-19 that affect mobility

!! Nota bene: All important information about Erasmus+ stays during the COVID-19 pandemic can also be found on the OEAD website here and here !!

>>Read about the opening steps per May 19,2021 (in German only)! For a summary, check the KUG website.

Here is a selection of the most important questions:

1. Can I currently do an Erasmus+ stay?
Yes, you can start your planned Erasmus+ stay and it will also be funded if the sending university and the host institution agree. However, you bear the final responsibility.

2. Where can I find information about COVID-19?
If you have any questions about compulsory school attendance, the running of the schools, universities and exams, call the hotline of the Ministry of education: 0800 21 65 95. Visit the Ministry's website for more information. For questions about art and culture, call the culture hotline:01 71606-851185 or send an email. Further information and important phone numbers and their availablity can be found the Federal Ministry for Social Affairs, Health, Care and Consumer Protection. You can find a summary of the KUG measures HERE.

3. What do I do if I get sick? Whom can I contact?
If you show symptoms (e.g. fever, coughing, sore throat and breathlessness) and fear that you are suffering from COVID-19, please stay at home and contact the health advice hotline on 1450. A COVID-19 illness must be reported to corona(at)kug.ac.at. If you have general questions about COVID-19, please contact the AGES Coronavirus hotline: 0800 555 621 // Information sheet "Illness and emergency" (in German only).

4. Do I have health insurance? What do I do when I need to see a doctor?
You must take care of your own insurance coverage during your stay abroad in Austria. Please check with your current insurance company. For more information, see OEAD - Insurance for Mobility Programs and OEAD - General Information - Health Insurance (in German only). You can find information from the KUG on health care here. We would also like to make you aware of the FeelSafe Insurance: a private insurance for international students.

5. As an incoming student, do I have to terminate my stay if a new wave of infections breaks out?
Should a new wave break out, it is still your decision whether or not to return home. In any case, please note the information on travel warnings, travel restrictions, etc. on the website of the Austrian Foreign Ministry. For questions about travel, contact the Austrian Consumers' Association (Verein für Konsumentenschutz) - free hotline: 0800 201211 (daily, also on weekends, from 9 a.m. to 3 p.m.)

6. Can I continue and / or complete courses if I have to go back to my home country due to COVID-19?
Please contact your lecturers, the International Office and your home university and let them know that you will be traveling home but would still like to complete the courses. Before you leave the country, you will also receive a document called "Confirmation of Stay", which you must collect from the International Office. The shortened length of stay will then be confirmed there.

7. I want to terminate my semester at my host university, what can I do?
Please note that the Erasmus+ grant is only paid for the duration of the physical stay at the host institution. However, you could interrupt your stay abroad; the time of interruption would not count. The minimum duration for study visits is three months, for internships two months. If the minimum duration cannot be adhered to due to the corona pandemic, the stays will remain eligible.

8. I cannot start my trip because there is a travel warning for my host country. Some time later, however, the travel warning is lifted. Can I be nominated later?
Yes. You can be nominated later, however, the following must be observed:
1. The nomination must be made no later than 14 days before the start of the stay.
2. The Erasmus unit must be informed of the subsequent nomination by email.
3. The reason for the subsequent nomination must be given in the e-mail to the Erasmus department "Cancellation of the travel warning by the BMEIA on dd.mm.yyyy".

9. I cannot travel to the host country, but would like to complete my entire stay in the form of e-learning / teleworking. Is that possible?
Not if you would like to receive Erasmus+ funding. If courses are completed via e-learning outside the host country, no funding can be given. Students then do not receive a grant and the universities do not receive any OS funds for it. You will not be issued a grant agreement.

10. I suffer from mental health problems. Whom can I contact?
To do this, contact the Psychological Counselling Services for Students // telephone number: +43 316 814748. Here there are tips for dealing with Corona.

11. What do I have to pay attention to when practicing and using the practice rooms?
Note the current Opening Hours for KUG buildings - valid for the period May 19 to July 4, 2021 (in German only). Here you can see a video on how to clean a piano with soapy water.

12. Where can I book a practice room?
Practice rooms are booked via KUGonline. Instructions can be found here.

13. Do I have to be registered when I come to university?
Depending on the current COVID-19 situation, you have to register in advance when you enter a KUG building. Please note the information on the KUG website. Read about the current test strategy at the KUG.

14. OUTGOING: How long does my Erasmus+ stay have to be in order to receive funding?
The minimum duration for Erasmus+ study visits is three months, for internships two months. It is recommended that these minimum periods also be adhered to during the corona pandemic. A shortening is possible under certain circumstances.


Questions during the application

1. I am currently studying for a bachelor's degree and I already know that I want to go abroad for my master's degree. When can I apply?
You can apply as early as your bachelor's degree, but partner universities can request a bachelor's certificate when applying.

2. Is a completed ERASMUS+ stay a hindrance to an application for a Non-EU Student Exchange Programme?
No. An application is possible. You don't have any disadvantages!

3. What should I pay attention to when applying?
High-quality application documents and a bit of luck: You should provide written evidence of your linguistic and academic qualifications, explain your motivation for your planned study visit and convince with very good application videos. Of course, the final acceptance also depends on the number of applications at the partner university, which can vary considerably not only from year to year but also from semester to semester. You can increase your chances of being accepted for an Erasmus+ stay by applying to up to three universities at the same time. The final acceptance should be based on academic motives.

4. How good do my German skills need to be?
The language of instruction in group courses is German (at least level B1). However, it is possible to receive some advice and guidance in English. For attending courses in music theory, music history, music education or other courses where oral explanations are essential, good German knowledge is required (level B2). In research projects and in One-to-One-lessons the language will be agreed upon between teachers and students.


Questions during the stay abroad

1. I would like to take part in e-learning courses at my host university. What do I have to consider?
Please note that your presence at the location of the host institution must be confirmed by a confirmation from the host university or other suitable evidence. After the end of your stay, submit the confirmation of stay to the responsible Erasmus office.

2. Do I receive funding for e-learning courses at the host institution?
Yes. E-learning at the location of the host institution is funded, provided you can confirm your stay with the host institution (confirmation of arrival, confirmation of stay). If for whatever reason you do not receive a confirmation, you can provide other supporting documents (travel documents, confirmation of registration, etc.). This is also possible if the entire stay is completed in the form of e-learning or teleworking. Of course, the e-learning courses are assessed with ECTS credits if these courses are part of the Erasmus+ Learning Agreement.

3. Suppose I have to cancel my guest stay in my host country due to a stronger COVID-19 outbreak. What do I have to consider?
COVID-19- has been classified as a case of force majeure by the European Commission. If you have to leave your host country, you can submit the costs incurred due to "force majeure" to the National Agency. Attention: The classification as a case of force majeure due to COVID-19 is only possible in the event of a travel warning (security level 5 and 6) from the Austrian Foreign Ministry for your host country or the region in which your host institution is located, or if you cancel your stay due to COVID-19 measures cannot be continued (e.g. in the event of company closings). Therefore, you should always observe the travel warnings and travel restrictions on the website of the OEAD.